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Friends and Family Test

Friends & Family Test 2018/19

All NHS facilities are required to offer the service users the opportunity to feedback on the service they receive, the service user is asked if they would recommend that facility to their friends and family (the Friends and Family Test).  The below data is obtained from leaflets available in the surgery, these are then placed in the collection box by the user and the results are updated monthly here.  

Results for November 2018: 

In November 2 patients said they were 'likely' to recommend our GP practice to Friends and Family if they needed similar care or treatment and 3 more patients said they were 'extremely likely'. Comments included "We have always received good treatment" and "keep things as they are". 

Results for December 2018: 

In December 8 patients said they were 'extremely likely' to recommend our GP practice to Friends and Family if they needed similar care or treatment. Comments included "Service is very good", "I am very happy with the service from my GP" and "Getting routine appointments which can be booked online is excellent." 1 patient said they were 'likely' to recommend our GP practice to Friends and Family if they needed similar care or treatment. 

Ask for a Friends & Family test form whenever you visit the surgery. There is one simple question to answer "Thinking about your recent experience at the surgery, how likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?."  The responses are 'Extremely Likely' - 'Likely' - 'Neither Likely or Unlikely' - 'Unlikely' - 'Extremely Unlikely' - or 'Don't Know'.

                            Alternatively you can ring up and provide your response, or go to https://www.iwantgreatcare.org/reviews/search 



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