New Patient Registration
The practice welcomes new patients. If you would like to join the practice you can either download the Registration Forms from the above "Registering Online" tab, and return the completed forms to the surgery; or pick up the registration forms from reception.
Registration is open to patients that live anywhere in England. However, you should note that if you live outside the area of Didcot, East & West Hagbourne, Harwell, North and South Moreton, Rowstock, Chilton, Upton, Blewbury, Aston Tirrold and Aston Upthorpe, home visits may not be provided by the practice, but will be provided via the 111 service. If you are from the EU you should bring your EU Health Insurance Card.
We provide a confidential service to all our patients, including under 16s. There are limited reasons why we might have to consider passing on confidential information without your permission, which would be to protect you or someone else from very serious harm. We would always try to discuss this with you first. If you have any worries about confidentiality, please feel free to speak to the practice manager or a member of staff
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
When you register with us you will be sent information on how to register for Online Access. As part of making primary care services easier to access, there is a lot more that can be done online. Here is a guide to how to get the best out of the services available.
The software that the practice uses for your medical records is supplied by a company called EMIS. They provide the web-based service ‘Patient Access’ that enables you to update your details, order prescriptions, book appointments, and view aspects of your medical records. The Patient Access website is secure and your information on it is only accessible by you. If you click on any of the ‘information’ buttons next to your medications or allergies, you will be taken to a different website (www.patient.co.uk) which is a commercial website with advertising that is also owned by EMIS, and over which we have no control. Some people find the advertising there intrusive, and you may prefer to use www.nhs.uk or other online resources to look up information.
From Easter 2015 a larger range of appointments will be available to book online. There are quite a few types, so here is a quick run-down to help you book the right appointment.
- Annual CVD review – please book this if you have been sent a letter to have an annual review. It involves a blood test and blood pressure check with one of our nursing team, along with any lifestyle advice you might find helpful. Results are then followed up by your usual GP.
- Blood test – self-explanatory – most people will no longer need fasting blood tests for routine monitoring, so only fast if someone has specifically asked you to.
- GP Extended hours – 10 minute GP appointments in evenings and on Saturday mornings.
- GP Prebookable – 10 minute GP appointments available to book from 5 weeks in advance. Please use these for non-urgent problems or routine reviews of longstanding conditions.
- GP 48 hour – 10 minute GP appointments released 48 hours before the appointment. These are for more urgent problems that have cropped up that can’t be dealt with in a minor illness appointment. If you can use a pre-bookable or a minor illness appointment instead, then this will leave more availability for others.
- Health check – these are 20 minute appointments with a health care assistant to carry out and follow up NHS health checks, and provide annual monitoring for people with pre-diabetes and others at higher risk of heart disease. These should only be booked if you have received a letter asking you to make an appointment for a Health Check.
- Minor illness – 15 minute appointments with a nurse trained in the assessment and treatment of adults with common infections, such as chest, sinus, ear, throat, and female bladder infections.
- Blewbury branch surgery – 10 minute GP appointments on Tuesdays (Dr Hart) and Fridays (Dr Pathinayake) in the morning in Blewbury village hall.
The GP appointments available on the day and at 24hrs notice are not currently available online. The majority of nurse appointments are also not bookable online, as most of these will need a discussion with reception so that you are booked with the right nurse for right length of time. If there are additional specific things that you would like to be able to book online then please let us know and we will consider them.
You will have seen from the Newsletter that the level of patient non-attendance for booked appointments is high. Online appointments is expected to reduce this level, as patients with online access can cancel appointments online. Consequently if a patient has booked an appointment online, and then fails to attend, their online access for appointments will be disabled.
Medical record viewer
This enables you to view the medication, allergies and immunisations recorded in your medical records. In time, we hope to be able to include your test results as well. Please email us if you spot something that doesn’t look right, or if you have a drug allergy that isn’t listed. You can opt out of any of the components of the online services, so if you would prefer not to have some aspects enabled for you, please email us and we’ll switch them off.
This is a fairly self-explanatory and straightforward way to request your regular prescriptions. The request goes straight into your medical record, cutting out some of the administration involved and improving reliability. You can add a message or question to your request, and we can reply back straight into your online account, so if you have asked something, it is worth checking your account a few days later for the response.
We are always keen to have feedback on what you think, so please do contact us to let us know what you find good or bad about the systems. We will endeavour to change those aspects that we have control over if most patients find them problematic, and to feed back to the relevant organisations those issues that we don’t control.